Feedback

Sunderland Culture is committed to delivering an excellent service to everyone we work with – whether they are visitors, audiences, customers, partners, local communities, schools or education groups, student, academics or artists.

We welcome feedback and aim to deal with all comments, queries or complaints in an efficient and helpful manner.

You can share feedback using any of the methods below.

In person

You can provide feedback to any of our staff at all of our venues. Please check the venue opening times and information prior to your visit.

Arts Centre Washington

National Glass Centre

Northern Gallery for Contemporary Art

Sunderland Museum & Winter Gardens

How to make a complaint

We always try to resolve queries or concerns informally at first. However, if you have endeavoured to contact us via one of the methods above and feel that the outcome was not to your satisfaction, we do have a formal complaints procedure which you can follow.

Sunderland Culture Complaints Procedure