Booking Information [ngc]

  • How to book

    Thank you for purchasing a Christmas Bauble experience.

    On the day of your experience, you should arrive 10 minutes before the start of your course and report to the Visitor Services desk to register.

    Please note:  Latecomers will be admitted at the discretion of National Glass Centre staff; any necessary health and safety briefing missed, as a result of late arrival, will lead you to be unable to take part and no refund will be given.

    Christmas Baubles created in this experience need time to cool and are not immediately available to take away with you on the day.  If you have chosen to collect your work, the collection date will be confirmed on the day of your experience.

    Please make sure you are suitably dressed and follow any special instructions detailed in the Course’s Terms and Conditions (available to download from the course details page on the online shop or website).

    Your bauble will be ready to collect, from the shop counter, 1 week after your workshop. Or can be posted out on request. 

    DELIVERY OPTIONS – If you wish to have your bauble delivered to your home, please arrange and pay for this on the day you take part at our Visitor Services Desk. 

    Additional Information

    Please note:  Bookings for Christmas Bauble Making Experiences are non-refundable and dates/times are not transferable. However, you may transfer your experience to a friend or family member if required.

    This workshop requires no previous experience and is suitable for ages 12+. Please note that under 18’s must be accompanied by an adult. The accompanying adult will be asked to sign a disclaimer. 

    This workshop last 1 hour and includes 7 participants per hour.

    On rare occasions, your bauble may crack during the cooling process, if this happens we will make a replica/replacement bauble for you – in addition to your bauble which we will also give you if it is not deemed to be unsafe. 

    Please note:  You do not have to collect your tickets for this experience from National Glass Centre.  However, we would ask that you bring this email confirmation with you on the day of your experience.

    We hope you are happy with your purchase and look forward to seeing you.

    If you have any queries, please call Visitor Services on 0191 515 5555, option 9.

    Kind regards.

    National Glass Centre Online Shop

  • How to arrange delivery
  • On the day of your experience
  • What should I wear?
  • Age Restrictions
  • Additional Information