A warm welcome back!

Guided by the latest official advice, we have a phased approach to re-opening Sunderland Museum & Winter Gardens and have introduced a few new things to safely welcome you back…

 

Opening Arrangements

  • Opening times are Monday – Friday, 10am – 3pm for all ground floor areas of the Museum including the Museum Shop, public galleries, Library, and Winter Gardens (excluding the treetop walkway) and upper floor areas (excluding the Art Gallery and Special Exhibitions Gallery).
  • Opening times are Monday – Friday, 11am – 3pm for the Art Gallery and Special Exhibition Gallery.
  • Toilet facilities are open including the family toilet, baby-changing area, and accessible toilets
  • The cafe, Holmeside Coffee, is not yet open but plans to re-open soon
*This page will be updated regularly with the latest announcements regarding opening information so please keep checking and keep an eye on our social media channels*

 

Your safety is our priority

These are some of the additional measures we have put in place for your safety and the safety of our staff:

 

Social Distancing:
  • The number of visitors to the Museum has been restricted so social distancing can be maintained during your visit
  • Floor signage is in place, advising visitors to keep the recommended distance apart
  • One way systems and a ‘keep left’ approach will be in operation throughout the building
  • We have made a slight change to our entry and exit points within the building. Entry will be through the normal main entrance but exit will now be through the new Learning Space (accessible). Clear signage will be displayed advising of the exit points and staff will be on hand to direct visitors throughout the museum
  • Signage and practical measures have been put in place to encourage visitors to social distance when using our toilet facilities. Please be aware this could mean you may need to wait longer than usual
Hygiene:
  • Hand sanitising stations will be available on entry/exit and throughout the building
  • The frequency of our cleaning throughout the building has been increased, including toilets and other facilities
  • Some of our interactive displays will be closed off for the time being
Face coverings: 
  • In line with current government guidance, and to protect others, face coverings must be worn during your visit from Monday 10th August.
Track and Trace:
  • Visitors will be asked to provide their name and contact number on entering the building to support Test and Trace as part of the government’s ongoing Covid-19 response
Accessibility:
  • The main entrance and new exit are both accessible
  • All routes in the Museum and Library remain accessible
  • The newly introduced one-way system in the Winter Gardens involves exiting via steps. If you have a mobility issue or, are visiting with pushchairs, please speak to a member of Visitor Services who will arrange an alternative exit route
  • Our passenger lift is available for those with mobility issues
If you’re feeling unwell:
Further Questions:
  • Our Visitor Services staff will be on hand to help with any questions
  • Should you require any additional information, please contact us at [email protected]
We look forward to seeing you soon!