Booking Tickets

You can book tickets for any public event at The Fire Station online. For more information about booking events, take a look at our FAQs below.

If you’re having issues or can’t find the answer to your question, simply get in touch! Email [email protected] and we’ll be in touch as soon as possible.

All tickets for events at The Fire Station are subject to Sunderland Culture’s Terms and Conditions.

  • How do I book tickets for an event at The Fire Station?

    Online – It’s quick and easy to book tickets online. Simply head to our What’s On page to find the event you’re after, click ‘Book Now’ at the bottom of the page and follow the instructions on screen. Can’t see the ‘Book Now’ button? Check the event description to make sure the event is on sale.

    In-person – Our physical ticket office at The Fire Station isn’t quite ready yet! In the meantime, please book online.

  • How do I book tickets for a wheelchair user?

    Until The Fire Station’s ticket office is open, please call our staff at the National Glass Centre on 0191 568 9700

  • What is the maximum number of tickets I can book together?

    For the majority of shows you will be able to book up to nine tickets however, please refer to the event description for any additional guidance.

  • Do I get to choose my seats?

    Yes, we have a seating plan on our website so you can choose your own seats when purchasing your tickets.

  • How will I receive my tickets?

    E-tickets are the quickest and most convenient option for customers. There will be sent to the email address provided when you purchased within 24 hours.

    E-tickets can be printed at home when necessary – please consider the environmental impact before you do!

    Physical tickets can be selected for pick up at our ticket office once we are open, if needed. Please bring the card you paid with as proof of ID.

  • Can I show my tickets on my phone?

    Yes, e-tickets can be shown and scanned on a phone screen. Please avoid printing tickets whenever possible.

  • Are there any other booking fees?

    All our prices are inclusive of VAT and (where applicable) a booking fee. This will be made clear at the time of booking.

  • Does the payment cardholder have to be present when the tickets are collected?

    Please note: our ticket office isn’t quite ready yet! If you choose to collect your tickets, these will be available to collect once we open.

    The cardholder should be present so we can check identification and therefore prevent potential fraud. Tickets may only be collected by a third-party by contacting the ticket office to arrange.

  • I haven't got my e-ticket(s) yet - what should I do?

    If you do not receive your tickets within 24 hours, please email [email protected] and we will arrange for tickets to be resent to your email address.

  • Do you offer refunds on tickets?

    The Fire Station does not offer refunds unless a performance is cancelled by us, if live performances are not permitted to go ahead due to local or national Government restrictions, or we are unable to present the performance due to COVID-19. If a performance is cancelled, you will be offered a rescheduled date where possible, or a refund.

    Refunds can be transferred as credit to your Sunderland Culture account – this is the account you will have set up at the time of purchase – and can be redeemed against any future events.

    Please examine your tickets carefully – check the event details, time and date upon receipt as mistakes cannot be rectified at a later date.

  • Can I exchange my ticket for a different performance?

    Tickets can be exchanged within the same performance or production only by contacting the ticket office. Please note that exchanged will be subject to an exchange fee and any difference in ticket price must be paid.

    Tickets cannot be exchanged to different performance unless the original event is cancelled – in this instance exchange fees will not apply.

  • Can I get refunded with a credit voucher?

    Yes. Refunds can be transferred as credit to your Sunderland Culture account – this is the account you will have set up at the time of purchase – and can be redeemed against any future events either online or via our ticket office.

  • What happens if an event is cancelled or rescheduled for a different date?

    If an event is cancelled, ticket holders will be offered a refund, or the opportunity for those who are willing and able to donate the cost of the ticket to The Fire Station.

    If an event is rescheduled, tickets will be automatically transferred to the new date.

  • Do your events have age restrictions?

    Some shows do have specific age restrictions due to the content. See event descriptions for information.

    Under 14s must be accompanied by an adult.

  • Does my young child or baby need their own ticket?

    In most cases, children under 18 months can attend suitable events without a ticket.

  • How does COVID-19 affect my booking?

    For information about our COVID-19 policy and how this may affect your booking with us, check our COVID-19 safety FAQs.

  • Where can I see your full Terms & Conditions?

    Bookings for events at The Fire Station are subject to Sunderland Culture terms & conditions as our parent organisation. Full terms and conditions can be found here.