Booking Tickets

Online – It’s quick and easy to book tickets online. Simply head to our What’s On page to find the event you’re after, click ‘Book Now’ at the bottom of the page and follow the instructions on screen. Can’t see the ‘Book Now’ button? Check the event description to make sure the event is on sale.

In-person – Our ticket office counter is open Wednesday – Saturday, 4pm-6pm and on performance days from 6pm for evening shows or 1 hour before the show starts for daytime shows.

By phone – You can call our ticket office on 0191 5700 007 to book tickets over the phone. Our phone lines are open Wednesday – Saturday, 2pm – 6pm.

Please call our ticket office on 0191 5700 007 or visit us. We also offer a free carers ticket which can be booked over the phone or in person.

For the majority of shows you will be able to book up to nine tickets however, please refer to the event description for any additional guidance.

For group bookings or school bookings of more than 10 tickets, please book in person or call our ticket office on 0191 5700 007 during opening hours.

Yes, we have a seating plan on our website so you can choose your own seats when purchasing your tickets.

E-tickets are the quickest and most convenient option for customers. There will be sent to the email address provided when you purchased within 24 hours.

E-tickets can be printed at home when necessary – please consider the environmental impact before you do!

Physical tickets can be selected for pick up at our ticket office. Please bring the card you paid with as proof of ID.

Yes, e-tickets can be shown and scanned on a phone screen. Please avoid printing tickets whenever possible.

All of our prices are inclusive of VAT and (where applicable) a Booking Fee which is charged per ticket. This is charged when you book through The Fire Station Ticket Office – online, by phone or in person. Any advertised prices will include any per-ticket fee that may apply. Booking Fees enable us to continue to cover our operating costs and any credit card charges.

Some of our events include a £2 building maintenance levy which supports the cost of maintaining The Fire Station buildings.

The cardholder should be present so we can check identification and therefore prevent potential fraud. Tickets may only be collected by a third-party by contacting the ticket office to arrange.

If you do not receive your tickets within 24 hours, please email [email protected] and we will arrange for tickets to be resent to your email address.

The Fire Station does not offer refunds unless a performance is cancelled by us, if live performances are not permitted to go ahead due to local or national Government restrictions, or we are unable to present the performance due to COVID-19. If a performance is cancelled, you will be offered a rescheduled date where possible, or a refund.

Refunds can be transferred as credit to your Sunderland Culture account – this is the account you will have set up at the time of purchase – and can be redeemed against any future events.

Please examine your tickets carefully – check the event details, time and date upon receipt as mistakes cannot be rectified at a later date.

Tickets may be exchanged within the same performance or production only by contacting the ticket office (0191 5700 007) and by agreement with the event promoter. Please note that this cannot be guaranteed, exchanges will be subject to an exchange fee and any difference in ticket price must be paid.

Tickets cannot be exchanged to different performance unless the original event is cancelled – in this instance exchange fees will not apply.

Yes. Refunds can be transferred as credit to your Sunderland Culture account – this is the account you will have set up at the time of purchase – and can be redeemed against any future events either online or via our ticket office.

If an event is cancelled, ticket holders will be offered a refund, or the opportunity for those who are willing and able to donate the cost of the ticket to The Fire Station.

If an event is rescheduled, tickets will be automatically transferred to the new date.

Some shows do have specific age restrictions due to the content. See event descriptions for information.

Under 14s must be accompanied by an adult.

In most cases, children under 18 months can attend suitable events without a ticket.

Bookings for events at The Fire Station are subject to Sunderland Culture terms & conditions as our parent organisation. Full terms and conditions can be found here.