FAQs

  • What is The Fire Station?

    The Fire Station is a vibrant, mid-scale performance venue in the heart of Sunderland – housing a brand new the state-of-the-art Auditorium and The Engine Room bar & bistro. Whether you’re an indie rock champion, adventurous jazzer, theatre devotee, comedy enthusiast or just after a great night out, our programme is packed with entertainment from music and comedy to dance and theatre. 

    It is a hub for performance in the centre of the city. With studios, rehearsal spaces and teaching rooms upstairs – home to Northern Academy of Music Education, Dance City and Live Theatre, we’re inviting you to give it a go for yourself as well as nurturing the next generation of performers. 

  • Where is The Fire Station and how can I get there?

    The Fire Station is in Sunderland City Centre, within the cultural quarter. You can find out everything you need to know about how to get to us on our Plan Your Visit page.

  • How can I find out what events are happening at The Fire Station?

    All our events are listed on our What’s On page.

    You can also follow us on Facebook, Twitter and Instagram to find out the latest news about our events programme.  

  • Is The Fire Station wheelchair accessible?

    The Fire Station is wheelchair accessible with lift access to all levels. If you wish to book a wheelchair seat for one of our events, call our staff at the National Glass Centre on 0191 515 5555.

  • How can I get in touch with you?

    Email: [email protected]

    Telephone: (coming soon)

  • How do I book a ticket/s for an event?

    You can find all the information you need to book tickets on our Booking Tickets page

  • I have seen tickets for The Fire Station events on other websites, are these legitimate?

    Only tickets purchased from our ticket office, website or our approved agents are valid for admission. For some shows tickets may be available through the following websites:

    • See Tickets
    • Dice
    • Ticketweb
    • Ticketmaster

    Don’t pay more than the face value (plus standard fees) for our tickets! Doing so means you have bought tickets from an unofficial channel which will not allow you entryTickets purchase from us are for personal use only – reselling a ticket or tickets for profit or commercial gain makes it void and the ticketholder will be refused entry. 

  • How long do events last?

    Performance start times and length will vary from show to show. Please check the event description for details 

    Timing may be subject to change – should this happen after booking, all ticket holders will be notified as soon as possible 

  • If I am late to an event, will I still be allowed in?

    If the performance has started, our staff will let you in during a suitable break. To avoid missing any of the performance, please ensure you arrive on time. 

  • Do you have car parking available?

    There is no parking at The Fire Station itself, but there are plenty of options nearby in Sunderland City Centre 

    Find out more about nearby parking on our Plan Your Visit page. 

  • Can I store my bike here?

    Yes, there will be storage for 20 bikes to the rear of the building in the Parade Ground.

  • Which hotels are close to The Fire Station?

    There are several hotels within walking distance.

  • How do I pay in The Fire Station?

    Card and contactless payments are available. Cash will also be accepted. 

  • Can The Fire Station be booked for private events?

    Yes, The Fire Station is available for hire for private events. Find out more and get in touch via our Hire page. 

  • Do you operate security checks?

    Security checks may be in operation on certain events. 

  • What can’t I bring into the auditorium?

    Only food and beverage purchased at The Fire Station can be brought into the auditorium. There will opportunities to get refreshments from one of our bars before, during and after a performance 

    We do not allow items that could be considered as dangerous into The Fire Station. This can include (but is not exclusive to) knives, sticks / batons, heavy or sharp items, glass, laser pointers, chemicals, aerosols, sports bats, or clubs. If found during security checks these items will be confiscated.  

  • How will The Fire Station use and store my data?

    Full details of how we store and use your personal data when you book a ticket with us can be found here.

  • Are backstage tours available?

    Not currently – however, as a new venue we are very excited to offer these in future and will post more information when we have it