Sunderland Culture is committed to delivering an excellent service to everyone we work with – whether they are visitors, audiences, customers, partners, local communities, schools or education groups, studentsacademics or artists.  

We welcome feedback and aim to deal with all comments, queries or complaints in an efficient and helpful manner. 

You can share feedback with us in the following ways: 


In person:   

At any of our venues (please check the venue website for opening information prior to your visit) 



National Glass Centre / Northern Gallery for Contemporary Art / Sunderland Culture  – 0191 515 5555 

Arts Centre Washington0191 561 3455 

Sunderland Museum & Winter Gardens – 0191 561 2323 



Sunderland Culture enquiries[email protected] 

National Glass Centre / Northern Gallery for Contemporary Art  – [email protected] 

Arts Centre Washington[email protected] 

Sunderland Museum & Winter Gardens[email protected] 


Write to us at: 

Sunderland Culture Limited C/O, 

National Glass Centre, 
Liberty Way, 
SR6 0GL 

When you contact us, please give us your name and address, telephone number and email address. We are happy to receive feedback from you via a friend, relative or carer if you prefer.  


How to make a complaint 

We aim to deliver an excellent service for our customers and always try to resolve queries or concerns informally first. However, if you have endeavoured to contact us via one of the methods above and still feel that the outcome was not to your satisfaction, we do have a formal complaints procedure which you can follow here. 

Sunderland Culture Complaints Procedure Oct 2020

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